Together these ladies have 96 years of experience handling every kind of CPUT related query you can imagine.
In March the switchboard operators from Bellville and Cape Town joined the call centre to form a cohesive customer service unit. They joined the existing team of student assistants and CPUT now has 14 operators handling a variety of queries across a number of platforms including social media, email and telephone.
The unit is now embarking on a drive to update everyone at CPUT’s details. This issue has frustrated many staff members for years and call centre supervisor Damian Ghansar is determined to eliminate the issue.
“Anyone who has the wrong contact details captured can contact me and we will sort it out,” he says.
Email Ghansar at ghansard@cput.ac.za.
